Oracle Cloud outage in Jeddah KSA

Update: Resolved

Status: The Lighthouse is fully operational. Testing is complete and normal service has been restored for customers in the OCI Jeddah, KSA region.

What happened: The outage appears to have been caused by an issue in the Oracle Cloud Infrastructure Jeddah region. We are still awaiting an official root cause from Oracle.

What we did: Once the services from Oracle Cloud were accessible, we performed comprehensive verification tests, and confirmed system stability.

Customer impact: No further disruption is expected. If you experience any issues, please report them immediately.

The Lighthouse application is now operational for affected customers in the OCI Jeddah, KSA region.

What we are doing: Our team is running verification tests and closely monitoring performance and stability to ensure all services remain healthy.

Customer impact: You may experience intermittent behavior while verification completes, but core functionality should be available.

What happened: We are experiencing an outage impacting Lighthouse instances located in OCI Jeddah. Initial investigation indicates this is related to an Oracle infrastructure issue in that region.

What we are doing: Our engineering team has contacted Oracle Support and is actively collaborating with their on-call teams to identify the root cause and restore service. We are monitoring closely and standing by for updates from Oracle.

Customer impact: Users with Lighthouse deployments in OCI Jeddah are unable to access the application.

Next update: We will post further updates as soon as we receive new information from Oracle or when we have progress to report.

We apologize for the disruption and appreciate your patience.